Shipping policy

SHIPPING AND LOCAL PICKUP POLICY

Last updated: September 5, 2026

ORDER PRODUCTION

Our products are personalized and made to order. Most orders are ready within [2–5 business days] after payment and receipt of all required artwork and order information. Production may take longer during busy periods.

LOCAL PICKUP

Free local pickup is available in Brampton, Ontario.

We will email you when your order is ready. Please bring your order confirmation or order number when collecting your order.

CANADA-WIDE SHIPPING

We ship orders across Canada using third-party shipping providers. Available shipping methods, delivery estimates, and charges are shown at checkout.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier interruptions, incorrect addresses, or other events outside our control.

A tracking number will be provided when tracking is available.

ADDRESS RESPONSIBILITY

Customers are responsible for entering a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.

DAMAGED OR LOST PACKAGES

Contact us at northaureum@gmail.com if your package appears damaged, lost, or delayed. We will help communicate with the shipping provider and begin a carrier investigation when appropriate.

MULTIPLE PRODUCTS

Orders containing different products may require separate packaging or shipments. If this happens, shipping charges and delivery times may vary.

CONTACT

North Aureum
Brampton, Ontario, Canada
Email: northaureum@gmail.com
Phone: 647-633-2224