Refund policy

REFUND, RETURN AND CANCELLATION POLICY

Last updated: September 5, 2026

North Aureum creates personalized T-shirts, mugs, gifts, and other products to order.

CUSTOM-MADE PRODUCTS

Because personalized products are made specifically for each customer, we generally do not accept returns or refunds for change of mind, incorrect size or colour selected, incorrect spelling or details submitted by the customer, or poor print quality caused by a low-resolution file after the customer has been warned.

This policy does not limit any rights you may have under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please contact us within 7 calendar days of delivery or pickup if your order arrives damaged, defective, or different from what you ordered.

Email: northaureum@gmail.com

Include your order number, a description of the problem, and clear photos. Do not send the product back until we provide return instructions.

If the problem was caused by North Aureum, we will arrange an appropriate correction, replacement, or refund.

ARTWORK APPROVAL

If you request a digital proof, production begins after you approve the proof. If you choose “Print as submitted,” you approve the submitted artwork, text, spelling, placement, and colours.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. A cancellation may be possible only before production begins. Once production has started, cancellation may not be possible.

CONTACT

North Aureum
Brampton, Ontario, Canada
Email: northaureum@gmail.com
Phone: 647-633-2224